Refund policy
Refund, Return & Exchange Policy
At 2PLUNGE, we want you to shop with confidence.
Return Eligibility
Returns are accepted within 7 days of receiving your order, provided the product:
• Is unused and unworn
• Has all original tags attached
• Is returned in its original packaging
• Is free from stains, odours, damage, or signs of use
Hygiene Policy
For hygiene and safety reasons, used swimwear, buoyancy swimwear, flotation suits, and accessories cannot be returned or exchanged, unless they are received damaged, defective, or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging
After verification, we will arrange a replacement or refund at no additional cost.
Refund Process
Once your returned item has been inspected and approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Exchange
Exchanges are subject to product availability. If the requested size or colour is unavailable, a refund or store credit may be offered.
Non-Returnable Items
The following items cannot be returned:
• Used or washed products
• Products without original tags
• Products damaged after delivery
• Items returned after the return period
• Clearance or promotional sale items (unless defective)
Contact Us
For returns, exchanges, or refund enquiries:
Email: support@2plunge.in
Phone: +91 73388 85614
Address:
Villa #297, Falcon City
Kalahastipuram Village
Hosur, Tamil Nadu 635109
India